You Asked About a Blog

In a recent post on the DSHS LegBlog, one of the commentators basically implied that the union didn't want to hear from the members because we didn't have blogs available. I had to reply that oh, contraire! We do!!! All they have to do is log in and comment... so here it is. An open forum for suggestions and civil comment on the current events of CSD.

To update you, as we have been a bit remiss in all the fury of the furloughs and increased time spent in the upcoming holidays, we have a meeting coming up on Friday, November 19th, to discuss the changing of workload expectations.

This meeting came out of the receipt of an e-mail by the CSC staff stating that management would be pushing for the 3 minute ASA. We all know that is an impossible expectation!! The Federation approached Babs Roberts regarding these changes and we were informed that those expectations were a "mis-communication". Management quickly sent out another e-mail stating that the 3 minute ASA was NOT an expectation and that management would be negotiating with their labor partners regarding the new expectations.

We also want to propose some thoughts about changes to get the workload completed. One of those ideas is having no in person interviews and shutting down the phone lines on Wednesdays. Both the lines into the CSC and into the intake/ER teams. This would allow the CSC to all work on batch and the intake/ER staff to conduct cold calls and work on the @ver backlog.

For those of us who are the dinosaurs of the agency (10+ years), we used to have no walk-ins on Wednesdays to allow for a paper work day. We're hoping that we can convince management to go back to this. Not on furlough weeks, but even three, sometimes four, Wednesdays would really allow us to attack these backlogs.

Social Services is being slammed with the number of DL applications, too. With the economy where it is, people are trying every avenue for some kind of assistance. Please feel free to post workload processing ideas. I know it's short notice for the meeting in two days, but I'm sure it is going to be an ongoing conversation.

We're listening! Bring on your ideas! And thank you in advance!

Your WFSE CSD Leadership Team