Tuesday, June 7, 2011

CSD Area Update #3 (as of 6/2/11)

By Amy Achilles

A DTB was filed 4/20/11 regarding benefit portal. No notice was received and not a lot of detail is available but members have brought forward concerns directly to me that resulted in the filing. No team has been developed and no meetings have been scheduled yet. I have received communication from Babs explaining what benefit portal is, we will now need to schedule a meeting as it results in some concerns about contracting out.

A DTB was filed 3/17/11 regarding management’s intent to eliminate or reduce their presence in the communities of Othello, Colfax, Stevenson and South Bend. I have received recommendations for team members from every area. Meetings have not yet been scheduled on this issue and management has informally stated that the notice was a bit premature as a decision has not yet been made.  Community partners are taking action on their own in response to this proposal and a letter from the South Bend Mayor’s office was received in HQ.

A DTB was filed on 3/17/11 in response to management’s intent to relocate the King North CSO to the North Seattle Community College Campus effective 5/6/11. The team appointed to this is Justin Fellores, Greg Gunther and Herbie Martin. The meeting occurred on 4/28/11. The main issue per the CR was parking costs and free parking has already been arranged. Other issues such as safety committees, bulletin boards etc. were addressed at the meeting. We are in the process of scheduling a follow up meeting.

A DTB was filed 2/9/11 regarding management’s intent to reconfigure EBT services. The team appointed to this DTB is Gayle Chamberlain-Smith, Daniel D’Haem and Rod Sauer. Jeanine is attending as well. The first meeting occurred on 3/31/11. This meeting was mainly an informational session at which we walked through their proposal and questioned each section. A follow up information request has been sent and responded to. It has also come to our attention that concerned community partners are now involved and lobbying/looking at potential actions they can take. A follow up meeting occurred on 4/15/11 at which we maintained our position that fraud can be addressed through bills pending and that EBT issuance should remain in house.  At our meeting on 4/27/11, we again maintained our position that proper notice was not received and we were not convinced this would achieve a cost savings or efficiency as required by the RCW. Management acknowledged that the notice was not proper and has now delayed implementation until 7/11/11. Between now and then we have agreed to have 3 more meetings to discuss concerns/alternatives and possibly implementation. The first of these meetings is scheduled for 6/3 and we intend to propose a pilot, data monitoring etc. as both teams positions are purely speculative as there is no data to determine efficiency or lack of.

A DTB was filed 1/27/11 regarding management’s proposal to compress the work hours in CSD. The offices would close to clients at 3pm each day to allow all staff (CSC & CSD) to work batch and have daily protected time. This was actually based off of suggestions made repeatedly by the membership at other meetings. An informal meeting occurred on 2/15 and implementation has occurred. The team was Gayle Chamberlain-Smith, Daniel D’Haem, Karen Mork, Randall Kurtz and Judith McMahon.  This was easily resolved through a teleconference/informational discussion and has since been expanded to go through 7/11.

A DTB was filed 1/7/11 not in response to a notice, but to a change in leave approval practices at the Mt. Vernon CSO. A lengthy information request was sent in order to prepare we’ve just had our first  meeting on 4/19/11. Resolution has not been reached and follow up is in process, we are still awaiting an information request.  The team appointed is Marci Douglas-Bumgarner, Diane Linnell-Merry and Terea Gilmore.  A request for follow-up was sent to HR on 6/2/11.

A DTB was filed 11/29/10 regarding management’s intent to adjust expectations for all of CSD. The final agreement was a reduction in nearly every area of the performance measures. I have sent a summary of this to reps with CSD. The team for this was Gayle Chamberlain-Smith, Rod Sauer, Randall Kurtz, Karen Mork and Daniel D’Haem. This DTB is now closed.

A DTB was filed 11/5/10 at the direction of the C28GC regarding distribution of OT in CSD.  A DTB meeting occurred on 2/14/11 and agreement was reached. The issue was the sharing of OT between Regions and Districts. Due to impending changes in the structure of Regions and Districts no longer existing, this is likely to come up again. The team was Lisa Luna, Debbie Seybold and Gayle Chamberlain-Smith. Communications have now gone out to members from Babs. This DTB will be closed.

A DTB was filed 10/19/10 regarding notification from the CSC that they will be moving toward connecting all of the call centers and going live with a statewide CSC. We have had four meetings with management and reached agreement at the final meeting on 2/16/11. The team was Gayle Chamberlain-Smith, Rod Sauer and Randall Kurtz. They worked hard gathering input from hundreds of their co-workers and developed two proposals to consider as alternatives. The final plan is a blend of the members’ and managements’ concepts.  Some issues have arisen from function selection and a CSC UMCC was requested on 6/2/11.

A DTB was filed 9/7/10 regarding the CSC implementing a statewide tele-work project. This has been completed and is now closed. Six monthly follow up teleconferences have also now been completed and a detailed summary of the final meeting went to all CSD reps. The next step is to expand the opportunity to about 70 more people over the summer.  A request was sent 6/2/11 to have a CSC UMCC and for this to be on the agenda.

A DTB was filed 4/27/10 on Disability Lifeline. Kurt and Jeanine were involved in this process and a settlement has just been finalized that will allow ongoing ad-hoc type meetings to address issues related to Disability Lifeline as they arise. Legislative session will likely change the outcome of this DTB so this is pretty much on hold pending that information.  This will be reviewed soon now that leg. session is over.

The final SDR Ad-Hoc Meeting occurred on 12/17/10.

Note that the Regional Consolidation issues are being handled by a large group and the staff person assigned is Debby Lippincott. A CSD Ad-Hoc was agreed to and has been scheduled for 6/8/11.

Wednesday, May 4, 2011

CSD Area Update #2 (as of 5/4/11)

By Amy Achilles

A DTB was filed 3/17/11 regarding management’s intent to eliminate or reduce their presence in the communities of Othello, Colfax, Stevenson and South Bend. I have received recommendations for team members from every area except Othello so a team has not yet been appointed. Meetings have not yet been scheduled on this issue.  Community partners are taking action on their own in response to this proposal and a letter from the South Bend Mayor’s office was received in HQ.

A DTB was filed on 3/17/11 in response to management’s intent to relocate the King North CSO to the North Seattle Community College Campus effective 5/6/11. The team appointed to this is Justin Fellores, Greg Gunther and Herbie Martin. No meetings have occurred yet but scheduling is in process and the meeting is tentatively set for 4/28/11. The main issue per the CR is parking costs and free parking has already been arranged. Other issues such as safety committees, bulletin boards etc. will be addressed at the meeting.

A DTB was filed 2/9/11 regarding management’s intent to reconfigure EBT services. The team appointed to this DTB is Gayle Chamberlain-Smith, Daniel D’Haem and Rod Sauer. Jeanine is attending as well. The first meeting occurred on 3/31/11. This meeting was mainly an informational session at which we walked through their proposal and questioned each section. A follow up information request has been sent. It has also come to our attention that concerned community partners are now involved and lobbying/looking at potential actions they can take. A follow up meeting is in the process of being scheduled.

A DTB was filed 1/27/11 regarding management’s proposal to compress the work hours in CSD. The offices would close to clients at 3pm each day to allow all staff (CSC & CSD) to work batch and have daily protected time. This was actually based off of suggestions made repeatedly by the membership at other meetings. An informal meeting occurred on 2/15 and implementation will be moving forward. The team was Gayle Chamberlain-Smith, Daniel D’Haem, Karen Mork, Randall Kurtz and Judith McMahon.  This was easily resolved through a teleconference/informational discussion.

A DTB was filed 1/7/11 not in response to a notice, but to a change in leave approval practices at the Mt. Vernon CSO. A lengthy information request was sent in order to prepare we’ve just finalized scheduling of this meeting for 4/19/11. The team appointed is Marci Douglas-Bumgarner, Diane Linnell-Merry and Terra Gilmore. 

A DTB was filed 11/29/10 regarding management’s intent to adjust expectations for all of CSD. The final agreement was a reduction in nearly every area of the performance measures. I have sent a summary of this to reps with CSD. The team for this was Gayle Chamberlain-Smith, Rod Sauer, Randall Kurtz, Karen Mork and Daniel D’Haem.

A DTB was filed 11/5/10 at the direction of the C28GC regarding distribution of OT in CSD.  A DTB meeting occurred on 2/14/11 and agreement was reached. The issue was the sharing of OT between Regions and Districts. Due to impending changes in the structure of Regions and Districts no longer existing, this is likely to come up again. The team was Lisa Luna, Debbie Seybold and Gayle Chamberlain-Smith.

A DTB was filed 10/19/10 regarding notification from the CSC that they will be moving toward connecting all of the call centers and going live with a statewide CSC. We have had four meetings with management and reached agreement at the final meeting on 2/16/11. The team was Gayle Chamberlain-Smith, Rod Sauer and Randall Kurtz. They worked hard gathering input from hundreds of their co-workers and developed two proposals to consider as alternatives. The final plan is a blend of the members’ and managements’ concepts. 

A DTB was filed 9/7/10 regarding the CSC implementing a statewide tele-work project. This has been completed and is now closed.

A DTB was filed 4/27/10 on Disability Lifeline. Kurt and Jeanine were involved in this process and a settlement has just been finalized that will allow ongoing ad-hoc type meetings to address issues related to Disability Lifeline as they arise. Legislative session will likely change the outcome of this DTB so this is pretty much on hold pending that information.

The final SDR Ad-Hoc Meeting occurred on 12/17/10. There is an extensive amount of paperwork related to this Ad-Hoc group’s meetings throughout 2009-10. Please feel free to let me know if you have specific information you need for your area.

Note that the Regional Consolidation issues are being handled by a large group and the staff person assigned is Debby Lippincott. It is likely there will eventually be division specific discussions on this issue but we are not to that stage yet.

CSD Area Update #1 (as of 4/7/11)

By Amy Achilles

A DTB was filed 3/17/11 regarding management’s intent to eliminate or reduce their presence in the communities of Othello, Colfax, Stevenson and South Bend. I have received recommendations for team members from every area except Othello so a team has not yet been appointed. Meetings have not yet been scheduled on this issue.  Community partners are taking action on their own in response to this proposal and a letter from the South Bend Mayor’s office was received in HQ.

A DTB was filed on 3/17/11 in response to management’s intent to relocate the King North CSO to the North Seattle Community College Campus effective 5/6/11. The team appointed to this is Justin Fellores, Greg Gunther and Herbie Martin. No meetings have occurred yet but scheduling is in process and the meeting is tentatively set for 4/28/11. The main issue per the CR is parking costs and free parking has already been arranged. Other issues such as safety committees, bulletin boards etc. will be addressed at the meeting.

A DTB was filed 2/9/11 regarding management’s intent to reconfigure EBT services. The team appointed to this DTB is Gayle Chamberlain-Smith, Daniel D’Haem and Rod Sauer. Jeanine is attending as well. The first meeting occurred on 3/31/11. This meeting was mainly an informational session at which we walked through their proposal and questioned each section. A follow up information request has been sent. It has also come to our attention that concerned community partners are now involved and lobbying/looking at potential actions they can take. A follow up meeting is in the process of being scheduled.

A DTB was filed 1/27/11 regarding management’s proposal to compress the work hours in CSD. The offices would close to clients at 3pm each day to allow all staff (CSC & CSD) to work batch and have daily protected time. This was actually based off of suggestions made repeatedly by the membership at other meetings. An informal meeting occurred on 2/15 and implementation will be moving forward. The team was Gayle Chamberlain-Smith, Daniel D’Haem, Karen Mork, Randall Kurtz and Judith McMahon.  This was easily resolved through a teleconference/informational discussion.

A DTB was filed 1/7/11 not in response to a notice, but to a change in leave approval practices at the Mt. Vernon CSO. A lengthy information request was sent in order to prepare we’ve just finalized scheduling of this meeting for 4/19/11. The team appointed is Marci Douglas-Bumgarner, Diane Linnell-Merry and Terra Gilmore. 

A DTB was filed 11/29/10 regarding management’s intent to adjust expectations for all of CSD. The final agreement was a reduction in nearly every area of the performance measures. I have sent a summary of this to reps with CSD. The team for this was Gayle Chamberlain-Smith, Rod Sauer, Randall Kurtz, Karen Mork and Daniel D’Haem.

A DTB was filed 11/5/10 at the direction of the C28GC regarding distribution of OT in CSD.  A DTB meeting occurred on 2/14/11 and agreement was reached. The issue was the sharing of OT between Regions and Districts. Due to impending changes in the structure of Regions and Districts no longer existing, this is likely to come up again. The team was Lisa Luna, Debbie Seybold and Gayle Chamberlain-Smith.

A DTB was filed 10/19/10 regarding notification from the CSC that they will be moving toward connecting all of the call centers and going live with a statewide CSC. We have had four meetings with management and reached agreement at the final meeting on 2/16/11. The team was Gayle Chamberlain-Smith, Rod Sauer and Randall Kurtz. They worked hard gathering input from hundreds of their co-workers and developed two proposals to consider as alternatives. The final plan is a blend of the members’ and managements’ concepts. 

A DTB was filed 9/7/10 regarding the CSC implementing a statewide tele-work project. This has been completed and is now closed.

A DTB was filed 4/27/10 on Disability Lifeline. Kurt and Jeanine were involved in this process and a settlement has just been finalized that will allow ongoing ad-hoc type meetings to address issues related to Disability Lifeline as they arise. Legislative session will likely change the outcome of this DTB so this is pretty much on hold pending that information.

The final SDR Ad-Hoc Meeting occurred on 12/17/10. There is an extensive amount of paperwork related to this Ad-Hoc group’s meetings throughout 2009-10. Please feel free to let me know if you have specific information you need for your area.

Note that the Regional Consolidation issues are being handled by a large group and the staff person assigned is Debby Lippincott. It is likely there will eventually be division specific discussions on this issue but we are not to that stage yet.

Wednesday, November 17, 2010

You Asked About a Blog

In a recent post on the DSHS LegBlog, one of the commentators basically implied that the union didn't want to hear from the members because we didn't have blogs available. I had to reply that oh, contraire! We do!!! All they have to do is log in and comment... so here it is. An open forum for suggestions and civil comment on the current events of CSD.

To update you, as we have been a bit remiss in all the fury of the furloughs and increased time spent in the upcoming holidays, we have a meeting coming up on Friday, November 19th, to discuss the changing of workload expectations.

This meeting came out of the receipt of an e-mail by the CSC staff stating that management would be pushing for the 3 minute ASA. We all know that is an impossible expectation!! The Federation approached Babs Roberts regarding these changes and we were informed that those expectations were a "mis-communication". Management quickly sent out another e-mail stating that the 3 minute ASA was NOT an expectation and that management would be negotiating with their labor partners regarding the new expectations.

We also want to propose some thoughts about changes to get the workload completed. One of those ideas is having no in person interviews and shutting down the phone lines on Wednesdays. Both the lines into the CSC and into the intake/ER teams. This would allow the CSC to all work on batch and the intake/ER staff to conduct cold calls and work on the @ver backlog.

For those of us who are the dinosaurs of the agency (10+ years), we used to have no walk-ins on Wednesdays to allow for a paper work day. We're hoping that we can convince management to go back to this. Not on furlough weeks, but even three, sometimes four, Wednesdays would really allow us to attack these backlogs.

Social Services is being slammed with the number of DL applications, too. With the economy where it is, people are trying every avenue for some kind of assistance. Please feel free to post workload processing ideas. I know it's short notice for the meeting in two days, but I'm sure it is going to be an ongoing conversation.

We're listening! Bring on your ideas! And thank you in advance!

Your WFSE CSD Leadership Team

Saturday, June 12, 2010

DSHS Fulough List Released

At 12:37 pm on Friday, June 11th, the Department released a list of names identified for furlough. The Department did this prior to negotiation or contacting your union until the moment they decided to release this list.

I urge you all to sign up for the Hotline being sent to your home e-mail. This way you can keep up do date on any changes or on the actions the Federation is taking in negotiations and legal action.

Any news you hear in your office needs to come to the Federation immediately. Exemption cases, WMS being exempted, anything...

If your Position Description Form states your position is 'essential', please send a copy to the Federation immediately.

Stay tuned for news and sign up for the Hotline e-mail delivery. Call your federal legislators to fund the FMAP monies or we are looking at losing 12000 more state employees.

Monday, April 19, 2010

CSD Ad Hoc Follow Up-The Rubber Hits the Road

The collaborative atmosphere of the CSD Ad Hoc meeting between the CSD Management Team & your CSD Leadership Team was a total pleasure w/a shared focus of how we might more effectively work together.
However, we all know the proof is in the outcome & (hoo-rah!) we are now seeing tangible outcomes:
*A CSC 'shared language' workshop was held so we can all be looking at the same thing when we look at successes that are being claimed re: the reorg/SDR. The atmosphere at CSD Ad Hoc continued & we were heard, included and then enlightened. (for more info-just click on comments & ask!)
*CSC Admin requested a Union Appointed CSD Member for a statewide Resource Identification Work group to create a resource page for each CSD. This will address the issues we have found in working cases from areas outside our own regions. Russell Glatt, SW from Kennewick CSD agreed to serve. (Ideas? Click on Comment)
*I was asked to join a statewide management work group to address the communications issues we identified at the Ad Hoc. The outcome will address how to shape a more effective communication process to include email & policy/process changes (more to come on this-however, I need YOUR ideas-please click on comments & tell me).
*Region 6 Administration invited our CSD Leadership Team Member Rod Sauer to attend their full management team meeting & they are working to incorporate many ideas we presented at the Ad Hoc-such as a Trends Page which will allow us to identify areas where standardized work has not been implemented. (More info? click on comments & ask!)
*Region 2 has created a Communication Improvement Team-with staff/management to work on standardized email; SharePoint & Trainings as communication tools: systemizing staff feedback processes; implementing the Trends idea; frequency/organization of staff meetings; & developing a more effective communication process.
Please share what is happening around you in regards to this collaborative mind set-I know this list is not comprehensive. If you need help on addressing your managment team regarding these ideas, please click on comment. We are the Subject Experts and Administration has demonstrated their intent to include us in this reorg to better serve clients & to make the CSD a positive place to work. (Please let us know your reality.)

Friday, April 16, 2010

HRSA Saved

On Thursday, April 8th, HRSA announced the potential layoff of 89 member positions (started at 109). Friday, Executive Director Greg Devereux, WFSE VP Sue Hendrickson, Director of Bargaining Cecil Tibbets, Field Rep Perry Gordon and myself met with Doug Porter, Assistant Secretary of DSHS (one under Dreyfus), Director of DSHS HR Glen Christopherson, a rep of OFM and Teri Beck, LRO, regarding these layoffs and why they were potentially going to happen.

One of our dear WMS people made a 21 million dollar mistake when they submitted the budget cuts for HRSA to the Legislature last March of 2009. They have known about this mistake and had been unable to get the entire 21 million back from the Legislature this year.

In the 11th hour... really, more closely, the 12th hour... the green machine went into motion. On Saturday and Sunday, members from KRSA, Western State Hospital, Yakima Valley School, DCS, CSD, the Children's Alliance, L & I, the Office of the Insurance Commissioner, and more that I don't remember descended upon the Hill like a swarm of bright green locusts. We snagged Legislators as they arrived in their cars, as they came off the floor, as they came TO the floor, outside the building, anywhere we could catch their ear for a moment.

The result? Legislation that gave them nearly ALL the money they needed with wording that stated HRSA must maintain the employment levels. These staff will be generating 14.something in Federal funds that will come back to the state.

It was amazing that Doug Porter was flabbergasted that we would ask him why he didn't come to the union sooner. "Work WITH the union? I didn't realize I could do that." We all said most all the Directors work with us when they need lobbying done. I told them "We're fierce."

We showed them JUST how fierce we were!!! Thank you for your calls to the Legislators and to those who gave up their weekend to legally stalk the marble floors, YOU ROCK!!! We've also gained some more stewards for HRSA where formerly... they had one! What a coup!!